Shipping, Returns, Class Policies



We ship domestically (USA) via the United States Postal Service (USPS) or United Parcel Service (UPS) at your cost, and internationally via UPS.  At the time of checkout you may select the class of service.  Any duties, taxes, customs charges or other fees are the responsibility of the buyer, are not included in shipping charges, and will be due at the time of order pickup.

Most orders placed before 12noon ship within one day, though orders placed after 2pm on Friday and orders placed on Saturday,  Sunday and Holidays will be shipped the day your chosen carrier is open.  We will include your tracking number in an email when your order has shipped - if you do not receive an email please check your spam / junk folder. Also, please understand that bad weather may delay your shipment.



With your receipt, yarn which is unused, unwound and in its original packaging may be returned for a refund within 30 days of purchase, and exchanged for store credit within 90 days. Apologies, we cannot accept returns or exchanges without your original receipt.  Shipping fees are your responsibility, and all shipments must be insured for damage or loss. Please contact us for approval before sending merchandise back.

Without exception, we do not accept returns or exchanges on yarn that's been wound, sale / clearance items, needles, hooks, bags, accessories, books, patterns, magazines, used opened items, unless they were damaged in shipment. Please include the damaged merchandise, your original sales receipt, a description of the damage as well as your shipping and email addresses.


Class Policies & Etiquette

Registration. Class fees must be paid in full to guarantee your space. To register, call us at (503) 469-9500 with a credit card, enroll on-line at, or drop by the store.

Missed classes. Apologies, but missed classes may not be made up or credited toward future classes / purchases.

Cancellations. A full refund will be given when cancelled at least 7 days prior to the scheduled class. Because class size is limited and instructor fees are committed in advance based on enrollment, refunds will not be issued for cancellations within one week of the scheduled class; store credit may be issued for class cancellations within a week of the scheduled class only if your spot is filled by another student.

Zoom Classes.  Class size is limited to 12, unless otherwise stated.  Once registered, you'll receive an email with a class handout, pattern (if applicable), and Zoom instructions.  A minimum of 3 students is required for the class to go forward; if that threshold hasn’t been met 3 days prior to the class, we will cancel, and refund your registration fee. All other cancellation policies apply.

COVID, Preparation & Etiquette.   For in-person instruction, proof of COVID vaccine is required.  Please follow current state masking mandates.

Please purchase class materials and complete prerequisite homework prior to the start of class. Thank you for silencing your cell phone, and taking calls or texting in an area separate from the class. Other than service animals, please leave pets at home for in person classes.